ComTel cloud hosted contact center software gives your agents whether in the office or working from home—the smart features they need to provide quick, relevant responses to your customers across all interaction channels.
CONTACT CENTER SOLUTION
•On Call Option
•Call Recording
•Click to Call
•Call Queues Options
•Call Disposition
•Office Hours Module
Our Contact Center Solution is the best communication solution available in the industry. ComTEL offers the smart voice logger along with the features of the dialer. In today’s business scenario it is mandatory to keep a record of all the communication held between the client and the executives. Contact Center solution provides all the features such as recording calls, reporting, monitoring, agent’s performance report etc. ComTel Contact Center solution has utilized available sources to produce an outstanding web based voice logger with rich functionalities. ComTel contact Center solution comes with auto Call Distribution feature that distributes all outbound and inbound call among all the agents without any biasing. This procedure helps calls to get transferred to the most relevant agent who has the ability to handle that specific requirement of the caller. Apart from the above features, our contact Center solution offers a lot of facilities such as call disposition, live monitoring, IVRS reports, Role management, MIS reports, Script manager etc. This amazing cloud hosted contact Center solution comes further agents can be logged in to their systems and can call via analog phones.
Agent Screen :
ComTel CRM with multi fields to enter Caller Information
Agent can view missed call data in his panel
Set call back-Can set alarm for the follow up with customers, once you will set the callback, you will get a reminder on your screen at the same time.
Update Remarks, Fill disposition (Call Status, Feedback)
Today call History- agents can get their current day report
Caller call History-On live call, you can check the previous history of the particular customer.
Dialing Method :
Click to dial-Dial Pad will be enabled on your screen to dial numbers
Manual -Dialing through Hard phone/Analog Phone/Dial pad
Auto Dialing-Option will be available to upload the number details into the admin panel. As agent will pick the phone, the number would start dialing and as per the actual call status agent would able to submit the call with dispositions.
Admin Screen :
Live Monitoring
Add, Edit & Delete multiple User/Campaign/ACD group
Integration Of Customer CRM-if customer is having own CRM we can integrate with our system
Disposition to multi level
Script Manager
CRM Builder
100% Recording
Queue Management-if all agents are busy, calls can be in queue
Role Management
MIS Reports
IVRS Report
Dial Result
Can Connect with EPABX through SIP or ISDN PRI
Connect Agent on IP Phone, Soft Phone, Analog Phone or on PBX
Connect Agent on Mobile Phone
Support ISDN PRI, GSM Trunk, Analog Trunk & VOIP Trunk
Support Various Dialling Options like Preview, Progressive & Predictive
Support Inbound as well as outbound process
Support International & Domestic Call process
Agent Can be with or without Computer
Inbuilt SIP TRUNK
Inbuilt Hard disk for Recording & data storage
ComTel Contect Center Solutions gives the organization all the benefits that will help out in growth, keeping in mind all the aspects related to the communication process.
Client Satisfaction: We believes in client satisfaction with the product being given. We are here to serve our clients to the best of our team efforts.
Cost Effective Product: This package is an effective cost outcome for all the Centers who do not require investing much amount in one go. It offers all the best possible functionalities irrespective of the cost.
No Server Required: this is a cloud hosted solution which requires no server with no complex configurations. It only requires a PC/Laptop to make the agents live.
No Gsm Gateway: No cost is required to invest into GSM devices. It can directly be connected to the analog lines.
No Need to Install: This is cloud hosted solution isn't required any Installation. It can easily be live in a shorter time span.
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